Customer Service Curriculum

The jobs and task within this industry vary widely as do the skills and training required. Most people in banking and accounting find satisfaction doing work that involves detailed and accurate calculation, analysis, and organization. They often are required to create or follow strict procedures or analyze complex rules and regulations.

Jobs in this area include:

Bank Teller,
Loan Officer,
Accountant,
Bank Manager,
Loan Clerk,
Financial Manager,
Auditor.

The banking industry employed more than 2 million wage and salaried workers in 2000. Employment in the banking industry is expected to decrease over the next ten years due to automation. Employment of accountants and auditors is expected to experience average growth for all occupations through the year 2010.

The following courses are included in the Accounting/Banking Curriculum (Each course takes approximately 3 hours, curriculum must be completed within 12 months):

Access 2000 – Intermediate,
Access 2000 – Introduction,
ACT! 2000 – Introduction,
Applied Math,
Basic Math,
Excel 2000 – Data Analysis,
Excel 2000 – Formulas and Functions,
Excel 2000 – Intermediate,
Excel 2000 – Introduction,
GoldMine 5.0 – Introduction,
Using QuickBooks 5.0.

Basic Computer Literacy Curriculum - no prerequisites, no supplies required

Computer skills are absolutely necessary in the workforce of the 21st Century.

Computers are used in all industries from customer service, retail sales, hospitality, healthcare, food service, and office work to sanitation. It is important to have the basic knowledge required to correctly use a computer.

The Basic Computer Literacy curriculum provides learners with the building block courses required to learn, improve or update computer skills. Business Access recommends that all new customers complete the Basic Computer Literacy courses within 30 days of installation.

The following courses are included in the Basic Computer Literacy Curriculum (Each course takes approximately 3 hours, curriculum must be completed within 12 months):

Getting Started – Getting Started with PC’s,
Windows XP – Internet,
Windows XP – Introduction,
Works – 2000.

Certified Internet Webmaster Foundations: Exam 1D0310 – no prerequisites, no supplies required

This curriculum prepares a student for the Internet Webmaster Foundation Certification 1D0310.

Jobs in this area include:

Webmaster

The following courses are included in this curriculum:

Basic Internet Business Fundamentals
Advanced Internet Business Fundamentals
HTML Fundamentals for Certification
Networking Fundamentals

Cisco CCNA 2.0 – highly advanced curriculum, no prerequisites, no supplies required

This is a highly advanced curriculum which prepares students for Cisco CCNA certification.

Courses in this curriculum include:

CCNA 2.0: Exploring Virtual LAN
CCNA 2.0: Frame Relay and ISDN
CCNA 2.0: Internetworking Technologies 1
CCNA 2.0: Internetworking Technologies 2
CCNA 2.0: IP Routing Concepts
CCNA 2.0: IP Routing Configuration
CCNA 2.0: IPX Routing
CCNA 2.0: LAN Switching
CCNA 2.0: Monitoring and Security
CCNA 2.0: Router Configuration Basics
CCNA 2.0: TCP/IP Addressing on Routers
CCNA 2.0: WAN Protocols – HDLC, PPP
CCNA 2.0: WAN Protocols – Configuring X.25

Communications Curriculum - no prerequisites, no supplies required

Communications occupations can be found in all industries. In general, those interested in communications should have good verbal skills, enjoy reading and writing, have effective people skills, and be assertive and resourceful. Depending on their position they may need to have a pleasant voice and neat appearance.

Jobs in this area include:

Public Relations,
Specialists,
Writers and Editors,
Journalists,
News Analysts,
Reporters.

Employment in communications varies depending on the job. The outlook for news analysts, reporters, and correspondents is expected to grow more slowly than the average for all occupations through the year 2010. On the other hand the need for writers and editors is expected to increase over the next ten years.

The following courses are included in the Communications Curriculum (Each course takes approximately 3 hours, curriculum must be completed within 12 months):

Active Listening,
Better Business Writing,
Closing the Gender Communication Gap,
Communication Skills,
Listening and Organizing,
Virtual Business Communication,
Writing for the Workplace.

Customer Service Curriculum – no prerequisites, no supplies required

Customer service representatives interact with customers to answer questions about products and services. They also handle and resolve customer complaints. Some customer service representatives help people open accounts for services such as electricity, gas, cable television, or telephone.

Jobs in this area include:

Customer Service representatives,
New Account clerks,
Customer Support representatives.

Jobs in this area may have any number of different titles. Overall employment of customer service representatives is expected to increase faster than the average for all occupations through the year 2010. Customer service representatives held about 1.9 million jobs in 2000.

The following courses are included in the Customer Service Curriculum (Each course takes approximately 3 hours, curriculum must be completed within 12 months):

Active Listening,
Breakthrough Customer Service,
Calming Upset Customers,
Communication Skills,
Customer Service Success,
Listening and Organizing,
MS Outlook 2003 – Fundamentals,
MS Word 2003 – Fundamentals,
Ways to Improve Customer Service.

Education Curriculum - no prerequisites, no supplies required

In addition to being knowledgeable in their chosen subject, teachers must have the ability to communicate, inspire trust and confidence, and motivate students, as well as understand their educational and emotional needs. Teachers must be able to recognize and respond to individual differences in students, and employ different teaching methods that will result in higher student achievement. They should be organized, dependable, patient, and creative.

Jobs in this area include:

Teachers,
Teacher's Assistants,
Teacher’s Aides,
Adult and Vocational Teachers.

Job opportunities for teachers over the next 10 years should be excellent, mostly because of the large number of teachers expected to retire. Teachers held about 3.8 million jobs in 2000. Employment of teacher assistants is expected to grow faster than the average for all occupations through 2010.

The following courses are included in the Education Curriculum (Each course takes approximately 3 hours, curriculum must be completed within 12 months):

Clear Writing,
Coaching and Counseling Practice Ver. 2,
Communication Skills,
Listening and Organizing,
Managers and Mentors: Understanding Mentoring,
Report Writing,
Training, Coaching and Delegating.

Entrepreneur Curriculum - no prerequisites, no supplies required

Not everyone is cut out to own their own business or work for themselves. It takes special talents, including self-discipline, persistence, risk-taking, knowledge in a particular field, and persistence.

People who own their own business often work far more hours than people who are employed. They have little guarantee that their efforts will pay off.

Jobs in this area include:

Business Owners,
Self-Employed Persons.

Opportunities to start one’s own business or become self-employed are readily available. Success or failure is often related to one’s skills, knowledge and persistence. Factors including the general condition of the economy, and the unemployment rate may play a part in one’s success or failure.

The following courses are included in the Entrepreneur Curriculum (Each course takes approximately 3 hours, curriculum must be completed within 12 months):

Active Listening,
Articulating a Vision,
Excel 2002 – Intermediate,
Excel 2002 – Introduction,
Launching a Business on the Net,
Optimizing Projects,
Outlook 2002 – Emailing,
PowerPoint 2002 – Introduction,
Report Writing,
Setting Goals and Standards.

Executive Management Curriculum - no prerequisites, no supplies required

Executive level management positions are often filled by promoting experienced lower level managers when an opening occurs. They must have highly- developed personal skills. An analytical mind able to quickly assess large amounts of information and data is very important. They must be able to communicate clearly and persuasively. Other qualities critical for success include leadership, self-confidence, motivation, decisiveness, flexibility, sound business judgment, and determination.

Jobs in this area include:

Chief Executive Officers,
Chief Operating Officers,
Chief Financial Officers,
Operations Managers,
General Managers,
Executive Directors,
Legislators,
City Managers.

Top executives held about 3 million jobs in 2000. Employment of top executives including chief executives, general and operations managers, and legislators is expected to grow about as fast as the average for all occupations through 2010.

The following courses are included in the Executive Management Curriculum (Each course takes approximately 3 hours, curriculum must be completed within 12 months):

Access 2000 – Introduction,
Being a Team Player Ver. 2,
Communication Skills,
Counseling and Disciplining,
Effective Presentation Skills,
Encouraging Teamwork,
Excel 2000 – Intermediate,
Excel 2000 – Introduction,
Outlook 2000 – Emailing,
Outlook 2000 – Scheduling.

GED Preparation Curriculum – no prerequisites, no supplies required

GEDPathway is comprised of 15 diagnostic pre, post, and timed practice tests and 66 themed lessons. Organized into logical units of instruction, GEDPathway is designed to quickly and effectively address the critical thinking and higher order thinking skills required to successfully pass the GED the first time.

GEDPathway Lessons, Pre-Tests, Post-Tests, and Practice Exams
Social Studies

Social Studies Pre-Test
Early American Society
The New Republic
Growth and Revolution
The Modern World Leader
Early Civilization to 1000 BC
Ancient Empires and Cultures 1000 BC to 400 AD
Societal Evolutions and Revolutions 400 - 1932
Modern World History
World Regions
World Resources
US Geography
Economic Principles
Modern Governments
US Government
Social Studies Post-Test
Social Studies Timed Practice Exam
Social Studies Untimed Practice Exam

Science

Science Pre-Test
Physical Matter
Atoms and Molecules
Chemical Reactions
Cells
Genetics
The Human Body
The Laws of Motion
Energy and Momentum
Electricity and Magnetism
Sound and Light
Health Issues
Evolution and Diversity
Ecology and Ecosystems
The Biosphere
The Earth's Atmosphere
Astronomy
Science Post-Test
Science Timed Practice Exam
Science Untimed Practice Exam

Mathematics

Math Pre-Test
Number Sense
Operations
Word Problems
Combining Operations in Multi-Step Problems
Using a Calculator
Fractions, Ratios, and Proportions
Decimals
Decimals and Fractions
Percentages
Measures of Central Tendency and Probability
Tables, Charts, and Graphs
Integers and Algebraic Expressions
Figure Measurement
Exponents, Roots, and Mathematical Patterns
Algebraic Equations
Factoring and Inequalities
Coordinate Planes
Geometric Formulas
Geometric Conversions
Lines and Angles
Logical Reasoning in Basic Geometric Problems
Triangles and Quadrilaterals
Geometric Proportion or Scale
Irregular Figures
Pythagorean Relationship
Math Post-Test
Math Part 1 Timed Practice Exam
Math Part 2 Timed Practice Exam
Math Part 1 Untimed Practice Exam
Math Part 2 Untimed Practice Exam

Writing

Writing Pre-Test
Sentence Structure
Organization
Usage
Mechanics
Writing Post-Test
Writing Part 1 Timed Practice Exam
Writing Part 1 Untimed Practice Exam

Essay

Before You Write Your Essay
Writing Your Essay
After You Write Your Essay
Writing Part 2 Timed Practice Exam
Writing Part 2 Untimed Practice Exam

Reading

Reading Pre-Test
Non-Fiction
Fiction - Prose
Fiction - Drama
Poetry
Reading Post-test
Reading Timed Practice Exam
Reading Untimed Practice Exam

Hospitality Curriculum - no prerequisites, no supplies required

Traits most important for success in hospitality-related jobs include good communication skills, the ability to get along with people in stressful situations, a neat, clean appearance, and a pleasant manner. One must often work quickly, accurately, and cordially to help large numbers of sometimes impatient and irate guests.

Jobs in this area include:

Hotel Desk Clerks,
Travel Agents,
Waiters and Waitresses,
Restaurant and Hotel Managers,
Restaurant Hosts,
Bartenders,
Flight Attendants.

Approximately 10 million people were employed in restaurants, bars or hotels in 2000.

Though not all jobs were hospitality related, it is still one of the major employers in the United States, especially for young people and those seeking entry-level jobs.

The following courses are included in the Hospitality Curriculum (Each course takes approximately 3 hours, curriculum must be completed within 12 months):

Customer Service Success,
Listening and Organizing,
Outlook 2002 – Emailing,
Outlook 2002 – Scheduling,
Planning and Scheduling Work,
Travel on the Internet.

Human Resources Curriculum - no prerequisites, no supplies required

The jobs and tasks within the Human Resources field vary widely, as do the skills and training required. Human Resources, Training, and Labor Relations managers and specialists try to attract the most qualified employees and match them to the jobs for which they are best-suited in their organization. Payroll Specialists and Human Resources clerks maintain the personnel records of an organization's employees.

Jobs in this area include:

Recruiters,
Placement Managers,
Human Resource Managers,
Human Resources,
Clerks,
Personnel Clerks,
Payroll Specialists,
Compensation Specialists,
Training Specialists.

Jobs for human resources workers are expected to grow about as fast as the average for all occupations through the year 2010. Human Resources assistants held about 177,000 jobs in 2000. Human Resources managers and specialists including recruiters held 709,000 jobs in 2000. Jobs in this area are expected to grow about as fast as the average for all occupations through 2010.

The following courses are included in the Human Resources Curriculum (Each course takes approximately 3 hours, curriculum must be completed within 12 months):

Access 2000 – Introduction,
Communication Skills,
Conflict Resolution,
Excel 2000 – Introduction,
Interviewing Techniques for Hiring the Right Candidate,
Listening and Organizing,
Outlook 2002 – Emailing,
Outlook 2002 – Scheduling,
Sexual Harassment,
Violence in the World and Workplace.

Information Technology Basic Curriculum - no prerequisites, no supplies required

Jobs in this area require daily use of computers and technology to complete data entry, word processing, and other entry-level tasks. Most jobs require individuals to have excellent typing skills, operate a computer, understand basic office software applications like Word or Excel, and do basic computer troubleshooting.

People in these kinds of jobs often enjoy a structured work environment where expectations and procedures are clearly defined.

Jobs within the Information Technology Basic Curriculum include:

Word Processors,
Typists,
Data Entry Operators,
Computer Operators,
Transcriptions.

While there is expected to be a general decline in the number of these jobs over the next ten years, the need to replace those who leave this large occupation (over 1 million) will produce numerous job openings.

The following courses are included in the Information Technology Basic Curriculum (Each course takes approximately 3 hours, curriculum must be completed within 12 months):

MS Access 2002 – Advanced,
MS Access 2002 Intermediate,
MS Access 2002 – Introduction,
Administering Web Sites,
Basics of HTML,
HTML Fundamentals,
PC Maintenance – Modems, Sound, and Video,
PC Maintenance – Preventive Measures.

Information Technology Advanced Programmer Curriculum - no prerequisites, no supplies required

Jobs in this area require a high level of technical skills. Computer programmers write, test, and maintain the detailed instructions, called programs that computers must follow to perform their functions. Programmers also conceive, design, and test logical structures for solving problems by computer. Systems analysts solve computer problems and enable computer technology to meet individual needs of an organization. Database administrators work with database management systems software and determine ways to organize and store data.

Programming, system analysis, and data base administration are becoming more complex, causing many employers to require employees in these positions to have a four-year degree.

Jobs in this area include:

Computer Programmers,
System Analysts,
Database Administrators,
Systems Engineers,
Computer Operators.

The outlook for employment in this area is excellent. The Department of Labor estimates that jobs for computer systems analysts and programmers are expected to double in the next ten years.

The following courses are included in the Information Technology Advanced Programmer Curriculum (Each course takes approximately 3 hours, curriculum must be completed within 12 months):

Advanced Programming in C,
FrontPage 2000 –Advanced,
FrontPage 2000 –Introduction,
Getting Started with C,
Getting Started with Java,
Introducing SQL Server Architecture,
JavaScript,
Programming in C.

Information Technology Advanced Networking Curriculum - no prerequisites, no supplies required

Computer networking jobs are one of the top five fastest-growing careers in the U.S. In 2001, the Information Technology Association of America (ITAA) estimated there were 165,585 jobs for network administrators.

Jobs in this area include:

Network Analyst,
Network Administrator,
Network Manager,
Network Controllers,
Network Engineers,
Network Trainers.

These positions require individuals to maintain, test, monitor, and troubleshoot Local Area Networks (LANs) and resolve user problems. They must also evaluate equipment needs, upgrades, and usage levels. In addition they must have analytical skills and the ability to prepare documentation.

The following courses are included in the Information Technology Advanced Networking Curriculum (Each course takes approximately 3 hours, curriculum must be completed within 12 months):

Maintaining Networks,
Network Operations,
Networking Fundamentals,
Networking Standards,
Networking Win NT Server,
Supporting Win NT Server,
TCP/IP Windows NT 4-Volume 2,
TCP/IP Windows NT 4 –Volume 4.

Information Technology Web Design Curriculum - no prerequisites, no supplies required

Jobs in this area require a variety of high-level technological skills in computer graphics and programming, though writing and verbal communication skills are also important. At a minimum web designers must be familiar with Hyper Text Markup Language (HTML).

Jobs in this area include:

Web Page Designers,
Web developers,
Web Masters.

There will be an ever-increasing demand by employers for web page designers and developers and those who are technically proficient in computer graphics. These jobs are one of the fastest-growing in the U.S. job market. In 2001, the Information Technology Association of America (ITAA) estimated there were 161,301 jobs for web developers.

The following courses are included in the Information Technology Web Design Curriculum(Each course takes approximately 3 hours, curriculum must be completed within 12 months):

Basics of HTML,
Designing Web Applications,
Designing Web Pages,
FrontPage 2002 – Advanced,
FrontPage 2002 – Intermediate,
FrontPage 2002 – Introduction,
Photoshop 5.5 – Intermediate,
Photoshop 5.5 – Introduction,
Photoshop 5.5 – Web Graphics.

MCSE Exam 70-210: MS Windows 2000 Professional Curriculum - no prerequisites, no supplies required

Candidates for this exam operate in medium to very large computing environments that use Windows 2000 Professional as a desktop operating system. They have a minimum of one year's experience implementing and administering any desktop operating system in a network environment. When you pass the Installing, Configuring, and Administering Microsoft Windows® 2000 Professional exam, you achieve Microsoft Certified Professional (MCP) status.

You also earn credit toward the following certifications:

Core credit toward Microsoft Certified Systems Engineer on Microsoft Windows Server 2003 certification,
Core credit toward Microsoft Certified Systems Administrator on Microsoft Windows Server 2003 certification,
Core credit toward Microsoft Certified Systems Engineer (MCSE) on Microsoft Windows 2000 certification,
Core credit toward Microsoft Certified Systems Administrator (MCSA) on Microsoft Windows 2000 certification.

The following courses are included in the MCSE Exam 70-210: MS Windows 2000 Professional Curriculum (Each course takes approximately 3 hours, curriculum must be completed within 12 months):

Exam 70-210: Administering Resources,
Exam 70-210: Administering Users,
Exam 70-210: Configuring Network Connectivity,
Exam 70-210: Customizing Desktops,
Exam 70-210: Enhancing Hardware Support,
Exam 70-210: Implementing Local Security,
Exam 70-210: Maintaining Data and Systems,
Exam 70-210: Managing Standard Hardware Devices,
Exam 70-210: Optimizing System Performance,
Exam 70-210: Performing Attended Installation,
Exam 70-210: Performing Unattended Installation.

MCSE Exam 70-215: MS Windows 2000 Server Curriculum - no prerequisites, no supplies required

Candidates for this exam operate in medium to very large computing environments that use the Windows 2000 network operating system. They have a minimum of one year's experience implementing and administering network operating systems in environments that have the following characteristics:

Supported users range from 200-26,000+,
Physical locations range from 5-150+.

Typical network services and applications include file and print, database, messaging, proxy server or firewall, dial-in server, desktop management, and Web hosting. Connectivity needs include connecting individual offices and users at remote locations to the corporate network and connecting corporate networks to the Internet.

When you pass the Implementing and Administering a Microsoft Windows® 2000 Network Infrastructure exam, you achieve Microsoft Certified Professional (MCP) status.

You also earn credit toward the following certifications:

Core credit toward Microsoft Certified Systems Engineer on Microsoft Windows 2000 certification,
Elective credit toward Microsoft Certified Database Administrator on Microsoft SQL Server 2000 certification,
Elective credit toward Microsoft Certified Systems Administrator on Microsoft Windows 2000 certification.

The following courses are included in the MCSE Exam 70-215: MS Windows 2000 Server Curriculum (Each course takes approximately 3 hours, curriculum must be completed within 12 months):

Exam 70-215: Automating Installation,
Exam 70-215: Configuring Hardware Devices,
Exam 70-215: Configuring Networking Services,
Exam 70-215: Configuring Web Services,
Exam 70-215: Implementing Interoperability,
Exam 70-215: Implementing Local Security,
Exam 70-215: Implementing Remote Access Service,
Exam 70-215: Maintaining Windows 2000 Server,
Exam 70-215: Managing Terminal Services,
Exam 70-215: Monitoring and Optimization,
Exam 70-215: Sharing Resources over the Internet.

MCSE Exam 70-216: MS Windows 2000 Network Curriculum - no prerequisites, no supplies required

Candidates for this exam operate in medium to very large computing environments that use the Windows 2000 network operating system.

They have a minimum of one year's experience implementing and administering network operating systems in environments that have the following characteristics:

Supported users range from 200-26,000+,
Physical locations range from 5-150+.

Typical network services and applications include file and print, database, messaging, proxy server or firewall, dial-in server, desktop management, and Web hosting.

Connectivity needs include connecting individual offices and users at remote locations to the corporate network and connecting corporate networks to the Internet.

When you pass the Implementing and Administering a Microsoft Windows® 2000 Network Infrastructure exam, you achieve Microsoft Certified Professional (MCP) status.

You also earn credit toward the following certifications:

Core credit toward Microsoft Certified Systems Engineer on Microsoft Windows 2000 certification,
Elective credit toward Microsoft Certified Database Administrator on Microsoft SQL Server 2000 certification,
Elective credit toward Microsoft Certified Systems Administrator on Microsoft Windows 2000 certification.

The following courses are included in the MCSE Exam 70-216: MS Windows 2000 Network Curriculum (Each course takes approximately 3 hours, curriculum must be completed within 12 months):

Exam 70-216: Administering DHCP,
Exam 70-216: Administering WINS,
Exam 70-216: Configuring Network Protocols,
Exam 70-216: Implementing Remote Access Services,
Exam 70-216: Implementing Virtual Private Networks.

MCSE Exam 70-217: MS Windows 2000 Directory Services Curriculum - no prerequisites, no supplies required

Candidates for this exam operate in medium to very large computing environments that use the Windows 2000 network operating system.

They have a minimum of one year's experience implementing and administering network operating systems in environments that have the following characteristics:

Supported users range from 200-26,000+,
Physical locations range from 5-150+,
Typical network services and applications include file and print, database, messaging, proxy server or firewall, dial-in server, desktop management, and Web hosting, Connectivity needs include connecting individual offices and users at remote locations to the corporate network and connecting corporate networks to the Internet.

When you pass the Implementing and Administering a Microsoft Windows® 2000 Directory Services Infrastructure exam, you achieve Microsoft Certified Professional (MCP) status.

You also earn credit toward the following certifications:

Core credit toward Microsoft Certified Systems Engineer (MCSE) on Microsoft Windows 2000 certification

The following courses are included in the MCSE Exam 70-217: MS Windows 2000 Directory Services Curriculum (Each course takes approximately 3 hours, curriculum must be completed within 12 months):

Exam 70-217: Change and Configuration Management,
Exam 70-217: Configuring Active Directory,
Exam 70-217: Configuring Remote Installation Services,
Exam 70-217: Managing Active Directory Objects,
Exam 70-217: Optimizing Active Directory Performance.

MCSE Exam 70-219: MS Windows 2000 Directory Services Curriculum - no prerequisites, no supplies required

Candidates for this exam operate in medium to very large computing environments that use the Windows 2000 network operating system.

They have a minimum of one year's experience implementing and administering network operating systems in environments that have the following characteristics:

Supported users range from 200-26,000+,
Physical locations range from 5-150+,
Typical network services and applications include file and print, database, messaging, proxy server or firewall, dial-in server, desktop management, and Web hosting,
Connectivity needs include connecting individual offices and users at remote locations to the corporate network and connecting corporate networks to the Internet.

When you pass the Designing a Microsoft Windows® 2000 Directory Services Infrastructure exam, you achieve Microsoft Certified Professional (MCP) status.

You also earn credit toward the following certifications:

Core or elective credit toward Microsoft Certified Systems Engineer on Microsoft Windows 2000 certification,
Elective credit toward Citrix Certified Integration Architect (CCIA).

The following courses are included in the MCSE Exam 70-219: MS Windows 2000 Directory Services Curriculum (Each course takes approximately 3 hours, curriculum must be completed within 12 months):

Exam 70-219: AD Replication Strategies,
Exam 70-219: Advanced AD Concepts,
Exam 70-219: Business Needs and DNS Strategies,
Exam 70-219: Introducing Windows 2000 ADS,
Exam 70-219: Planning a Domain Structure in ADS,
Exam 70-219: Planning Windows 2000 ADS.

MCSE Exam 70-220: MS Windows 2000 Network Security Curriculum - no prerequisites, no supplies required

Candidates for this exam operate in medium to very large computing environments that use the Windows 2000 network operating system.

They have a minimum of one year's experience implementing and administering network operating systems in environments that have the following characteristics:

Supported users range from 200-26,000+,
Physical locations range from 5-150+,
Typical network services and applications include file and print, database, messaging, proxy server or firewall, dial-in server, desktop management, and Web hosting,
Connectivity needs include connecting individual offices and users at remote locations to the corporate network and connecting corporate networks to the Internet.

When you pass the Designing a Microsoft Windows® 2000 Directory Services Infrastructure exam, you achieve Microsoft Certified Professional (MCP) status.

You also earn credit toward the following certifications:

Core or elective credit toward Microsoft Certified Systems Engineer on Microsoft Windows 2000 certification,
Elective credit toward Citrix Certified Integration Architect (CCIA) certification.

The following courses are included in the MCSE Exam 70-220: MS Windows 2000 Network Security Curriculum (Each course takes approximately 3 hours, curriculum must be completed within 12 months):

Exam 70-220: Analyzing the Network Security Design,
Exam 70-220: Designing a Windows 2000 PK1,
Exam 70-220: Providing Security in a LAN Environment,
Exam 70-220: Providing Security in a WAN Environment.

MCSE Exam 70-221: MS Windows 2000 Network Infrastructure Curriculum- no prerequisites, no supplies required

Candidates for this exam operate in medium to very large computing environments that use the Windows 2000 network operating system.

They have a minimum of one year's experience implementing and administering network operating systems in environments that have the following characteristics:

Supported users range from 200-26,000+,
Physical locations range from 5-150+,
Typical network services and applications include file and print, database, messaging, proxy server or firewall, dial-in server, desktop management, and Web hosting,
Connectivity needs include connecting individual offices and users at remote locations to the corporate network and connecting corporate networks to the Internet.

When you pass the Designing a Microsoft Windows® 2000 Directory Services Infrastructure exam, you achieve Microsoft Certified Professional (MCP) status.

You also earn credit toward the following certifications:

Core or elective credit toward Microsoft Certified Systems Engineer on Microsoft Windows 2000 certification,
Elective credit toward Citrix Certified Integration Architect (CCIA) certification.

The following courses are included in the MCSE Exam 70-221: MS Windows 2000 Network Infrastructure Curriculum (Each course takes approximately 3 hours, curriculum must be completed within 12 months):

Exam 70-221: Analyzing Network Requirements,

Exam 70-221: Designing Access Solutions,

Exam 70-221: Designing and Monitoring DNS and WINS,

Exam 70-221: Designing Wide Area Network Infrastructure,

Exam 70-221: Developing a DHCP Strategy,

Exam 70-221: Developing a Routing Strategy,

Exam 70-221: Managing and Monitoring Network Services

Office Manager Curriculum - no prerequisites, no supplies required

Office managers have a broad range of duties in virtually every sector of the economy. They work in organizations as diverse as insurance companies, computer manufacturers, and government offices. Depending on their company's needs they may manage secretaries and receptionists, payroll personnel, information and data processing workers, inventory, accounts receivable, personnel and security workers.

Office managers should have good communication skills and be able to establish effective working relationships with many different people. They should be analytical, detail-oriented, flexible, and decisive. They must also be able to coordinate several activities at once, quickly analyze and resolve problems.

Jobs in this area include:

Administrative Supervisor,
Office Manager,
Office Supervisor.

Employment of office managers is expected to grow about as fast as the average for all occupations through 2010. Like other management positions, there are more competent, experienced workers seeking jobs than there are positions available.

The following courses are included in the Office Manager Curriculum (Each course takes approximately 3 hours, curriculum must be completed within 12 months):

Access 2000 – Intermediate,
Access 2000 – Introduction,
Basics of HTML,
Being a Team Player Ver. 2,
Coaching and Counseling Practice Ver. 2,
Microsoft FrontPage 2003 – Fundamentals,
Microsoft OneNote2003 – Fundamentals,
Microsoft Outlook 2003 – Fundamentals,
Microsoft PowerPoint 2003 – Fundamentals,
Microsoft Word 2003 – Fundamentals,
Planning and Scheduling Work,
Time Management in the Workplace,
Word 2002 – Introduction,
Writing for the Workplace.

Office Skills Curriculum - no prerequisites, no supplies required

Jobs in this area often require typing, basic computer skills, and other general office skills. Familiarity with computer word-processing software and office applications is becoming increasingly important.

Tasks may range from making photocopies, faxing documents, stuffing envelopes, or recording inquiries, to maintaining financial records, setting up spreadsheets or taking inventory of equipment and supplies.

Jobs in this area include:

Administrative Assistants,
Secretaries,
Receptionists,
General Office Clerks,
Payroll and Billing clerks,
Bookkeepers,
Clerical Workers.

Employment is expected to grow more slowly than the average for all occupations through the year 2010. However, the large size of the occupation and high replacement needs should result in plentiful job opportunities. Secretaries and administrative assistants held about 3.9 million jobs in 2000, ranking among the largest occupations in the U.S. economy. General office clerks held about 2.7 million jobs in 2000. Opportunities should be best for skilled and experienced individuals.

The following courses are included in the Office Skills Curriculum (Each course takes approximately 3 hours, curriculum must be completed within 12 months):

Formatting Letters and Reports,
Microsoft Access 2003 – Fundamentals,
Microsoft Excel 2003 – Fundamentals,
Microsoft Outlook 2003 – Fundamentals,
Microsoft PowerPoint 2003 – Fundamentals,
Microsoft Word 2003 – Fundamentals,
Outlook 2000 – Emailing,
Planning and Scheduling Work,
Writing for the Workplace.

Sales Curriculum - no prerequisites, no supplies required

Whether selling shoes, computer equipment, automobiles, real estate, ships, or airplanes, salespeople assist customers in finding what they are looking for and try to interest them in buying the merchandise. They describe a product's features and demonstrate its use. For some sales jobs, particularly those involving expensive and complex items, salespeople need special knowledge or skills.

People in sales usually have a neat appearance, and the ability to communicate clearly and effectively.

Jobs in sales include:

Retail Salespeople,
Manufacturing Sales Representatives,
Real Estate Brokers,
Insurance,
Sales Agents,
Commodities Brokers,
Sales Engineers,
Cashiers.

Employment is expected to grow about as fast as the average for all occupations through the year 2010. During economic downturns, sales volumes and the resulting demand for sales workers usually decline.

Purchases of costly items, such as cars, appliances, and furniture tend to be postponed during difficult economic times. In areas of high unemployment, sales of many types of goods decline.

The following courses are included in the Sales Curriculum (Each course takes approximately 3 hours, curriculum must be completed within 12 months):

Asking Questions, Winning Sales,
Communication Skills,
Effective Negotiating,
Goldmine 5.0 – Introduction,
Listening and Organizing,
Outlook 2000 – Emailing,
Outlook 2000 – Scheduling,
Play by Play Selling,
PowerPoint 2000 – Introduction,
PowerPoint 2000 – Presentations.

Project Management Curriculum - no prerequisites, no supplies required

Many companies today are requiring that their employees work in teams. Project management skills are essential to being an integral part of our changing workforce. Whether you are the project leader or a member of the project team you will greatly benefit from this online series of courses. Project managers are used in a variety of industries including: technology, manufacturing, non-profit and government services, healthcare, sales and education. The demand for employees that can work in project teams is increasing.

The curriculum includes Microsoft Project 2000, which will allows you to learn how to create a task list, manage the task list, and assign resources and report. Additional courses in Project Management, Excel and oral and written communications round out the curriculum.

After completing these courses you will be able to plan and select a project team, create a learning team environment, develop clear team goals, develop a team purpose and sense or urgency. You will also have the tools necessary to schedule a project from inception to completion, visualize the final product and create a time-line that helps the team reach its goals in a timely and effective manner.

The following courses are included in the Project Management Curriculum (Each course takes approximately 3 hours, curriculum must be completed within 12 months):

Communication Essentials,
Effective Negotiation,
Effective Writing,
Excel 2000 – Intermediate,
Excel 2000 – Introduction,
Project 2000 – Advanced,
Project 2000 – Customization,
Project 2000 – Intermediate,
Project 2000 – Introduction,
Project Management.

Curricula that can be added to online communities:

General Service

Child Day Care Assistant (Aide)
Cosmetologist
Firefighter
Floral Designer
Motor Vehicle Dispatcher
Police Officer
Security Guard
Casino Cashier
Dry Cleaner
Heating and Air Conditioning Installer
Hot Air Furnace Installer and Repairer
Hotel Services
Laundry Worker
Sewing Machine Operator
Telephone Operator
Alteration Tailor
Central Office Operator
Cryptographic Machine Operator
Editorial Assistant
Editorial Writer
Floor Supervisor
Garment Fitter
Gunsmith
Mender
Private Branch Exchange Installer
Pumper/Gauger
Sales Clerk

General Industry

Basic Electronics
Electrical Assembly/Technician
Furniture Assembler
Machinist
Material Handler
Metal Shop Worker
Numerical Control Machine Set-up Operator
Radio Electrician
Assemblers
Combination Welder
Industrial Truck Operator
Inspector Tester/Recycling Technician
Machining
Woodworking
Mechanical Engineer
Dispatcher
Loader
Casting
Computer Peripheral Equipment Operator
Crater
Oil Dispatcher
Powerhouse Electrician
Electronics
Stock Control Clerk
Turntable Operator
Machine Washer

Repair and Maintenance

Auto Body Repairer
Automobile Mechanic
Construction Equipment Mechanic
Diesel Mechanic
Industrial Truck Mechanic
Radio Mechanic
Fuel System Maintenance Worker
Gas Engine Repairer
Powerhouse Mechanic
Refrigeration Mechanic
Parts Coordinator
Automobile Radiator Mechanic
Aircraft Body Repairer
Airframe and Power Plant Mechanic
Canvas Repairer
Marine Engine Specialist
Engine Maintenance Mechanic
Endless Track Vehicle Mechanic
Motorboat Mechanic
Operational Test Mechanic
Tractor Mechanic

Health Related

Nurse Aide
Paramedic
Home Health Aide
Medical Assistant
Nurse Aide Certification
Health Care Worker
Electroencephalographic Technologist
Emergency Medical Technician

Office Skills

Accounting Clerk
Administrative Clerk
Assignment Clerk
Bookkeeper
Clerk Typist
Legal Secretary
Paralegal
Shipping and Receiving Clerk
Stock Clerk
Word Processor
Computer Operator
General Clerk
Inventory Clerk
Material Clerk
Parts Clerk
Personnel Clerk
Procurement Clerk
Purchasing Agent
Record Keeper
Computer Processing Scheduler

Construction Related

Blaster
Bulldozer Operator
Cable Splicer
Carpenter
Construction Inspector
Construction Worker
Crane Rigger
Electrician
Instruments Surveyor Assistant
Operating Engineer
Plumber
Rigger (Construction)
Scraper Operator
Architectural Engineer
Electrical Apprenticeship

Transportation Related

Light Truck Driver
Heavy Truck Driver
Air Traffic Control Specialist
Deckhand
Tractor-trailer Truck Driver
Able Seaman
Ordinary Seaman
Avionics Technician
Shipfitter
Boat Loader
Marine Engineer
Cargo Inspector
Aircraft Electrician
Flight Operations Specialist
Flight-information Expediator
Marine Engine Machinist
Motorboat Operator
Transportation Equipment Painter
Stevedor I
Stevedor II
Tank-car Inspector
Tank-car Driver
Tugboat Captain

Miscellaneous

Corrections Officer
Deputy Sheriff
Post Office Clerk
Prisoner-classification Interviewer
GED preparation
Quality Assurance Analyst
Computer Programmer
Programmer/Analyst
Systems Analyst
Reporter
State Highway Police Officer
Data Base Design Analysis
Decontaminator
Director of Religious Activities
All-round Logger
Microcomputer Support Specialist
Pastoral Assistant
Photojournalist
Quartermaster
Systems Programmer
Technical Support Specialist (Computers)

Adult Basic Education (PLATO):

Advanced Algebra

Advanced Algebra with Assessments

Advanced Reading Strategies

Algebra 1, Part 1

Algebra 1, Part 2

Algebra 2, Part 1

Algebra 2, Part 2

Applied Math

Applied Math with Assessments

Applied Physical Science: Technology Fundamentals

Beginning Algebra

Beginning Algebra with Assessments

Biology Series

Chemistry Series

Data Skills

Data Skills with Assessments

Essential Reading Skills

FASTRACK Advantage Language Arts Assessment/Curriculum

FASTRACK Advantage Math Assessment/Curriculum

FASTRACK Advantage Reading Skills and Strategies Assessment/Curriculum

Fundamental Reading Strategies

GED Mathematics Sim Test

GED Reading Sim Test

GED Science Sim Test

GED Social Studies Sim Test

GED Writing Sim Test

Geometry and Measurement 1

Geometry and Measurement 1 with Assessments

Geometry and Measurement 2

Geometry and Measurement 2 with Assessments

Intermediate Algebra

Intermediate Algebra with Assessments

Intermediate Reading Strategies

Life and Job Skills

Math Fundamentals

Math Fundamentals with Assessments

Math Problem Solving

PLATO Simulated Test System

Pre-Algebra

Pre-Algebra with Assessments

Reading for Information (Curriculum)

Reading for Information with Assessments

Science Fundamentals

Social Studies

TAAS Exit Level Math Alignment

TAAS Exit Level Mathematics Standards

TAAS Exit Level Reading

TAAS Exit Level Writing

Trigonometry

Trigonometry with Assessments

Vocabulary and Reading Comprehension - Information and Expository Text (US)

Vocabulary and Reading Comprehension - Stories and Literature (US)

Writing in the Workplace

Writing in the Workplace with Assessments

Writing Series

Writing Series with Assessments

Adult Basic Education and Occ Remediation (Skills Compass)

(Skills Compass) Mathematics Concepts & Reasoning

Adult oriented lessons present mathematics concepts generally found in everyday life. Modules develop and expand general math concepts and math reasoning skills.

Numbering and Counting

Match Numbers with Word Names and Models

Write Numbers in Sequence

Order Numbers in a Specific Sequence

Identify the Greatest or Least Number from a Set of Numbers

Identify Ordinal Numbers

Place Values

Round Numbers

Count Forward or Backward by a Given Number and Determine the Next Number in a Series

Match Positive or Negative Numbers or Points with Tick Marks on a Number Line

Addition and Subtraction

Add and Subtract Whole Numbers without Carrying or Borrowing

Add and Subtract Whole Numbers with Carrying or Borrowing

Add and Subtract Decimals

Add and Subtract Positive and Negative Numbers

Add and Subtract 24 Hour Time

Increase and Decrease Values on Measuring Instruments

Add and Subtract Measurements

Estimate a Sum or Difference

Multiplication and Division

Multiply and Divide Whole Numbers

Multiply and Divide Decimal Numbers

Divide Numbers with Decimals

Multiply and Divide Negative and Positive Numbers

Estimate a Product or Quotient

Fractions and Decimals

Estimate Fractional Length, Area, Volume, and Distance

Reduce Fractions to Lowest Terms

Use a Conversion Table to Convert Decimals and Fractions

Convert Decimals, Percents, and Fractions

Add and Subtract Fractions

Multiply and Divide Fractions

Estimate Fractional Parts Using Common Fractions

Combination of Processes

Compute Averages

Solve Problems Combining All Processes, Using Whole Numbers, Mixed Numbers, and Fractions

Solve Problems Using Units of Measurement

Get Information from Number Lines, Graphs, Tables, and Scales

Solve Conversion Problems

Solve Problems Involving Ratio and Proportion

Use Word Problems

(Skills Compass) Mathematics Knowledge

Adult oriented lessons present and expand upon general mathematics concepts. Lessons focus on general mathematics principles, including algebra and geometry.

Lines

Identify Points, Lines, Line Segments, and Rays

Identify Parallel, Intersecting, and Other Lines

Identify Perpendicular and Intersecting Lines

Superimpose Lines

Planes

Identify Geometric Shapes

Identify Characteristics of Plane Shapes

Use Descriptors to Identify Objects

Match Objects and Drawings Using Distinct Features

Identify Positions of Objects

Solids

Recognize Solid Figure Shapes

Angles and Triangles

Identify Angles

Identify Types of Angles

Identify Types of Triangles

Draw Bisectors and Altitudes

Label Angles

Degree Measures

Identify Degrees as Units

Estimating the Measure of Angles

Linear, Weight, and Volume Measures

Interpreting the Markings on a Linear Scale

Identify Units of Measure and Classify According to Type of Measure

Length and Distance Measurement

Identify Measures of Weight, Pressure, and Torque

Identify Measures of Volume and Capacity

Measure with Non-numerical Calibrated Scales

Estimating Lengths and Distances

Geometry

Draw Plane Geometric Figures

Match Geometric Figures to Their Names

Identify Parts of Geometric Figures

Compute the Area and Perimeter of a Rectangle

Compute the Area and Circumference of a Circle

Compute the Area and Volume of Rectangular Solids

Use Formulas to Solve Problems Involving Geometric Figures

Algebra

Solve Simple Algebraic Equations

Derive Equivalent Algebraic Equations

Calculate with a Pocket Calculator

Trigonometry

Using Trigonometric Tables

(Skills Compass) Applied Mathematics and Mechanical Comprehension

Adult -oriented lessons present abstract and mechanical concepts. Lesson modules focus on contextual mathematic applications, reading for information, and mechanical comprehension skills.

Time-telling Measures

Interpret 24-hour Time

Using the Clock to Indicate Direction

Estimate Time

Express Time Using Decimals

Spatial Relationships

Identify Directions that Things May be Moved

Align Parts and Equipment

Move, Align, and Connect Objects

Interpret Spatial Relationships

Relate Symbols to What They Represent

Terminology

Identify Shape and Position Terms

Identify Spatial Orientation Terms with Positions

Gauge Measures

Read and Interpret Gauges

Use Gauges with Digital Readouts

Read a Color Band Gauge

Gauges with Positive and Negative Measures

Read and Interpret Multi-scale Gauges

Match a Gauge Reading to a Specification

Read and Interpret Unnumbered Gauges

Read a Moving Gauge

Adjust Gauges to Meet Specifications

Read Voltage, Voltage Difference, and Time Duration from an Oscilloscope

Schematics

Use Block, Wiring, and Schematic Diagrams

Identify Component Symbols

Trace Circuit Paths on a Schematic Diagram

Use Troubleshooting Tables and Schematic Diagrams

Identifying Parts of Schematic Diagrams

Reading & Writing

(Skills Compass) Reading Comprehension

Adult oriented lessons address overall reading comprehension. Modules present key concepts and expand word knowledge and ability to obtain information from written material. Reading passages reflect personal and professional written information encountered by a wide variety of adults in everyday life.

Vocabulary

Recognize Meanings of Common Words

Identify the Meaning of a Word from Context

Identify Meanings of Contractions and Abbreviations

Determine the Meaning of Figurative Language

Recognize Meanings of Radio and Topographical Terms

Procedural Directions

Follow and Develop Written Instructions

Select Text and Visual Materials

Follow Directions

Find Main Ideas

Use Written Materials to Make a Decision

Synthesize Information to Solve a Problem

Reference Skills

Locate and File Information Alphabetically

Locate Information from a Table of Contents, Index, Appendix, and Glossary

Locate Title, Page, Paragraph, Figure, or Chart

Skim or Scan for Relevant Information

Locate Information to Perform a Task Using Cross-References

Organize Information from Multiple Sources

Tables and Charts

Find Information in Two-column Tables

Find Information in Tables with Rows and Columns

Find Information in Complex Tables

Use Troubleshooting Tables

Illustrations

Read Illustrations

Use a Key, Legend, or Parts List

Read and Use Cross-sectional Illustrations

Use a Three-dimensional or Exploded View Illustration to Complete an Action

Use a Sequence of Illustrations to Follow a Procedure

Integrate Visual Information to Select a Course of Action

Flowcharts

Identify the Meaning of Flowchart Symbols

Use Flowcharts to Make Decisions

Use Organizational Charts to Identify Members of Organizations

Writing for Information

Adult oriented lessons improve ability to communicate effectively through writing. Modules present key concepts in grammar, punctuation and composition. Lessons reflect the variety of types and styles of written communication encountered by adults in personal and professional settings.

Forms

Find Parts on a Form

Fill in Numbers on a Form

Fill in Information on a Form

Write Descriptive Information on a Form

Locate and Compare Facts on a Form

Note Taking

Introduction to Note Taking

Basics of Note Taking

Record Information Using Sentences

Outlining

Identify Major and Subordinate Topics

Write Titles Using Main Ideas

Select Appropriate Details for Main Ideas

Label the Parts of an Outline

Report Writing

Introduction to Report Writing

Four Steps for Report Writing

How to Make a Decision and Justify it in a Report

Report Organization

Write a Report

Editing

Spell Frequently Used Words Correctly

Identify Words that Need to Be Capitalized

Use a Reference Source to Correct Misspellings

Apply Punctuation Rules

Apply Common Rules of Grammar

Rewrite Paragraphs

Improving Written Clarity

(Skills Compass) Work Habits & Life Skills

Adult oriented lessons expand and improve critical thinking and work habit skills. Modules present key concepts in recognition, decision-making, personal and professional growth, and interaction skills.

Personal & Professional Growth

Motivational Skills

Time Management

Critical Thinking and Recognition

Identify Similarities and Differences among Objects

Identify Defects or Damage to Equipment

Identify Objects by Their Characteristics

Use Your Senses to Determine a Course of Action

Interpret and Use Symbols and Codes

Learning Strategy Modules

Problem Solving

Problem Solving – The 4 Cs

Reading Strategies, Part 1

Reading Strategies, Part 2

Test Taking

Health and Safety (Learn.com)

An Electronic Companion to Complete Nutrition

An Electronic Companion to Essential Nutrition

Construction Safety: Fall Protection for Workers

Defensive Driving Course – SU

Food Services: Cleaning and Sanitizing in Food Service

Food Services: Introduction to Food Hygiene & Safety

Food Services: Warewashing by Machine

General Safety: Accident Prevention

General Safety: Back and Lifting Safety

General Safety: Basic Ergonomics

General Safety: Bloodborne Pathogens Awareness

General Safety: Electrical Safety

General Safety: Fire Extinguishers

General Safety: Fire Prevention and Protection

General Safety: Office Safety

General Safety: Preventing Slips, Trips and Falls

General Safety: Flammable and Combustible Liquids

General Business Ethics: Sexual Harassment in the Workplace for Employees

General Safety: Hand and Wrist Injury Prevention

General Business Ethics: Sexual Harassment in the Workplace for Supervisors

General Safety: Workplace Violence

Hazardous Materials: Hazard Communication

Hazardous Materials: Hazardous Waste Operations Awareness

HIPAA 101 Foundation Course

Industrial Safety: Forklift Operation and Safety

Industrial Safety: Personal Protective Equipment

Industrial Safety: Respiratory Protection

Learn2 Guide Package

Petrochemical, Refining and Steel: Furnace Fundamentals

Petrochemical, Refining and Steel: Furnace Operating Concerns

Petrochemical, Refining and Steel: Furnace Performance Variables

Petrochemical; Refining and Steel: Hazards of Air

Petrochemical; Refining and Steel: Hazards of Electricity

Petrochemical; Refining and Steel: Hazards of Steam

Petrochemical, Refining and Steel: The Hazards and Safe Use of Nitrogen

Petrochemical; Refining and Steel: Hazards of Water

Software, Hardware, Soft-skills, Career Specific (Learn.com)

Access 2000 Avancado

Access 2000 Intermediario

Access 2000 Introducao

Access 2000--Advanced

Access 2000--Intermediate

Access 2000--Introduction

Access 2002 -- Advanced

Access 2002 -- Intermediate

Access 2002 -- Introduction

Access 97--Advanced

Access 97--Intermediate

Access 97--Introduction

Accessing Data in Distributed Systems

Accessing Remote Data

ACT! 2000--Advanced

ACT! 2000--Introduction

ACT! 2000--Secrets and Timesavers

Active Listening

ActiveX Fundamentals

Administering Web Sites

Adobe Acrobat 6.0 Advanced

Adobe Acrobat 6.0 Fundamentals

Adobe Acrobat 6.0 Intermediate

Adobe Photoshop CS Advanced

Adobe Photoshop CS Fundamentals

Adobe Photoshop CS Intermediate

Adobe--Acrobat

Advanced Features of HTML

Advanced Internet Business Fundamentals

Advanced Java

Advanced Programming in C

Advanced Reading

Advanced System Administration with Linux - 1

Advanced System Administration with Linux - 2

Advanced System Administration with Linux - 3

Advanced System Administration with Linux - 4

An Electronic Companion to Beginning Microbiology

An Electronic Companion to Biochemistry

An Electronic Companion to Biostatistics

An Electronic Companion to Business Statistics

An Electronic Companion to Calculus

An Electronic Companion to College Algebra

An Electronic Companion to Complete Nutrition

An Electronic Companion to Essential Nutrition

An Electronic Companion to General Chemistry

An Electronic Companion to Genetics

An Electronic Companion to Microbiology for Majors

An Electronic Companion to Molecular Cell Biology

An Electronic Companion to Operational Management

An Electronic Companion to PreCalculus

An Electronic Companion to Principles of Macroeconomics

An Electronic Companion to Statistics

Analyzing Business Requirements - 1

Analyzing Business Requirements - 2

Analyzing Business Requirements - 3

Analyzing Business Requirements - 4

Applied Math

Appraising People and Performance

Approach Millennium--Introduction

Aprendiendo Access 2000--Introducción

Aprendiendo Access 97--Introducción

Aprendiendo Excel 2000--Advanced

Aprendiendo Excel 2000--Intermedio

Aprendiendo Excel 2000--Introducción

Aprendiendo Excel 97 SP, Introducción

Aprendiendo Internet Explorer 5--Introducción

Aprendiendo Outlook 2000--Correo Electrónico (Email)

Aprendiendo Outlook 2000--Organización

Aprendiendo PowerPoint 2000--Avanzado

Aprendiendo PowerPoint 2000--Introducción

Aprendiendo PowerPoint 97--Introducción

Aprendiendo Windows 95 ES--Introducción

Aprendiendo Windows 95 ES--Secretos y Sugerencias

Aprendiendo Windows 95--Avanzado

Aprendiendo Windows 98--Introducción

Aprendiendo Windows 98--Secretos & Sugerencias

Aprendiendo Windows Me--Introduccin

Aprendiendo Word 2000--Avanzado

Aprendiendo Word 2000--Intermedio

Aprendiendo Word 2000--Introduccin

Aprendiendo Word 97 ES--Introduccin

Aprendiendo--Descubra el Internet

Articulating a Vision

Asking Questions, Winning Sales.

Automating Tasks and Loading Data

Basic English

Basic English for Adults

Basic Internet Business Fundamentals

Basic Math

Basic Writing Skills

Basics of HTML

Being a Team Player Ver. 2

Better Business Writing

Breakthrough Customer Service

Build Your Own Computer

Building Better Customer Relationships

Building COM Components

Building Components with MTS

Building GUI

Building GUI Applications in Java

Call Center Leadership Concepts

Calming Upset Customers

CCNA 2.0: Exploring Virtual LAN

CCNA 2.0: Frame Relay and ISDN

CCNA 2.0: Internetworking Technologies 1

CCNA 2.0: Internetworking Technologies 2

CCNA 2.0: IP Routing Concepts

CCNA 2.0: IP Routing Configuration

CCNA 2.0: IPX Routing

CCNA 2.0: LAN Switching

CCNA 2.0: Monitoring and Security

CCNA 2.0: Router Configuration Basics

CCNA 2.0: TCP/IP Addressing on Routers

CCNA 2.0: WAN Protocols - HDLC, PPP

CCNA 2.0: WAN Protocols-Configuring X.25

Classes and Inheritance

Clear Writing

Closing the Gender Communication Gap

Coaching and Counseling Practice Ver. 2

COM Components

Communication Essentials

Communication Skills

Computers For Kids

Conduccin Defensiva

Conducting Business on the Net

Configuring Server Resources

Conflict Resolution

Corel Presentations 9--Advanced

Corel Presentations 9--Introduction

Corel--Central 9

CorelDRAW 9--Introduction

Counseling and Disciplining

Creating Internet Applications

Customer Service Success

Data Access

Data Warehousing

Debugging and Compilation

Debugging and Compiling Applications

Delivering Winning Presentations

Deploying IE 5.0 Using IEAK 5.0

Descobrindo a Internet

Designing Database and User Interface

Designing Web Applications

Designing Web Pages

Developing Logical Design

Developing Physical Design

Developing Technical Architecture

DHTML for Internet Explorer Vol 1

Discover the Internet

Dynamic HTML--Volume 1

Dynamic HTML--Volume 2

Dynamic HTML--Volume 3

E-Z Business Writing

E-Z E-Mail

Effective Change Management

Effective Feedback

Effective Negotiation

Effective Presentation Skills

Effective Writing

Encouraging Teamwork

English as a Second Language

English Level 1

Ensuring Qualified Employees

Evaluating Performance

Exam 70-210: Administering Resources

Exam 70-210: Administering Users

Exam 70-210: Configuring Network Connectivity

Exam 70-210: Customizing Desktops

Exam 70-210: Enhancing Hardware Support

Exam 70-210: Implementing Local Security

Exam 70-210: Maintaining Data and Systems

Exam 70-210: Managing Standard Hardware Devices

Exam 70-210: Optimizing System Performance

Exam 70-210: Performing Attended Installation

Exam 70-210: Performing Unattended Installation

Exam 70-215: Automating Installation

Exam 70-215: Configuring Hardware Devices

Exam 70-215: Configuring Networking Services

Exam 70-215: Configuring Storage Use

Exam 70-215: Configuring Web Services

Exam 70-215: Implementing Interoperability

Exam 70-215: Implementing Local Security

Exam 70-215: Implementing Remote Access Service

Exam 70-215: Installing Win2K Member Server

Exam 70-215: Maintaining Windows 2000 Server

Exam 70-215: Managing File and Print Resources

Exam 70-215: Managing Terminal Services

Exam 70-215: Monitoring and Optimization

Exam 70-215: Sharing Resources Over the Internet

Exam 70-216: Administering DHCP

Exam 70-216: Administering DNS

Exam 70-216: Administering WINS

Exam 70-216: Configuring ICS and NAT

Exam 70-216: Configuring Network Protocols

Exam 70-216: Implementing Certificate Services

Exam 70-216: Implementing IP Routing Services

Exam 70-216: Implementing Remote Access Services

Exam 70-216: Implementing Virtual Private Networks

Exam 70-217: Change and Configuration Management

Exam 70-217: Configuring Active Directory

Exam 70-217: Configuring Remote Installation Services

Exam 70-217: Implementing Active Directory

Exam 70-217: Managing Active Directory Objects

Exam 70-217: Optimizing Active Directory Performance

Exam 70-217: User Environment and Software Deployment

Exam 70-219: AD Replication Strategies

Exam 70-219: Advanced AD Concepts

Exam 70-219: Business Needs and DNS Strategies

Exam 70-219: Introducing Windows 2000 ADS

Exam 70-219: Planning a Domain Structure in ADS

Exam 70-219: Planning Windows 2000 ADS

Exam 70-220: Analyzing the Network Security Design

Exam 70-220: Designing a Windows 2000 PKI

Exam 70-220: Providing Security in a LAN Environment

Exam 70-220: Providing Security in a WAN Environment

Exam 70-221: Analyzing Network Requirements

Exam 70-221: Designing Access Solutions

Exam 70-221: Designing and Monitoring DNS and WINS

Exam 70-221: Designing Wide Area Network Infrastructure

Exam 70-221: Developing a DHCP Strategy

Exam 70-221: Developing a Routing Strategy

Exam 70-221: Managing And Monitoring Network Services

Exam 70-221: Network Services Availability Strategies

Excel 2000 Avancado

Excel 2000 Intermediario

Excel 2000 Introducao

Excel 2000--Advanced

Excel 2000--Data Analysis

Excel 2000--Formulas and Functions

Excel 2000--Intermediate

Excel 2000--Introduction

Excel 2000--Macros and Charts

Excel 2002 -- Advanced

Excel 2002 -- Intermediate

Excel 2002 -- Introduction

Excel 97--Advanced

Excel 97--Formulas and Functions

Excel 97--Intermediate

Excel 97--Introduction

Excel 97--Macros and Charts

Exceptions and Threads

Exchange Server 5.5 - Volume 4

FastSite--Millennium

Finding Free Stuff on the Internet

Fire Safety Ver. 2

Formatting Letters and Reports

FrontPage 2000--Advanced

FrontPage 2000--Intermediate

FrontPage 2000--Introduction

FrontPage 2002 -- Advanced

FrontPage 2002 -- Intermediate

FrontPage 2002 -- Introduction

FrontPage 97 - Advanced

FrontPage 97 - Introduction

FrontPage 98 - Advanced

FrontPage 98 - Introduction

Fundamentals of Math

Getting Started with C

Getting Started with Java

Getting Started with Linux - I

Getting Started with Linux-II

Getting Started--Getting Started With PCs

Getting Unbiased Information

Giving Clear Information.

GoldMine 5.0--Advanced

GoldMine 5.0--Intermediate

GoldMine 5.0--Introduction

Group Wise 5.5--Document Management

Group Wise 5.5--Messaging

Hazard Communications Ver. 2

HTML 4--Volume 1

HTML 4--Volume 2

HTML Fundamentals

HTML Fundamentals for Certification

Identifying and Solving Problems

IE 5.0 - Setting Up Components

IIS 4.0 - Volume 1

Illustrator 8.0--Advanced

Implementing Data Integrity

Implementing JavaBeans

Implementing Win NT Server

Informtica para crianas

Iniciando o uso de PCs

Inicindose con Computadoras

Installation and Configuration

Installing and Configuring

Internet Computing for Kids--Security for Parents

Internet Explorer 4.0

Internet Explorer 4.0 Introduction

Internet Explorer 5.0

Internet Explorer-- 5.0

Internet for Kids

Internet for Kids--Tips and Tricks

Internet para crianas

Internet Programming and Deploying

Internet--Saving Money on the Internet

Internetworking NT 4.0 Server

Internetworking with TCP/IP

Interpersonal Behavior Patterns 1

Interpersonal Behavior Patterns 2

Interviewing Techniques for Hiring the Right Candidate

Introducing SQL Server Architecture

Introduction to Java 2

Introduo ao Windows Me

Investing on the Internet

Java 2 - Language and Semantics

JavaScript

Launching a Business on the Net

Letter Writing

Listening and Organizing

Lotus 1-2-3 97 - Advanced

Lotus 1-2-3 97 - Introduction

Lotus 1-2-3 97 Formulas & Functions

Lotus 1-2-3 97 Intermediate

Lotus 1-2-3 97 Macros & Charts

Lotus 1-2-3 Millennium--Advanced

Lotus 1-2-3 Millennium--Formulas and Functions

Lotus 1-2-3 Millennium--Intermediate

Lotus 1-2-3 Millennium--Introduction

Lotus 1-2-3 Millennium--Macros and Charts

Lotus Notes 4.0

Lotus Notes 5--Application Development

Lotus Notes 5--Communications

Lotus Notes 5--Volume 1

Lotus Notes 5--Volume 2

Lotus Notes Deluxe 4.5

Lotus Notes R5 End User: Enhancing Notes Functionality

Lotus Notes R5 End User: Interfacing with Notes

Lotus Notes R5 End User: Managing Information

Lotus Notes R5 End User: Managing Mails

Lotus Notes R5 End User: Scheduling in Notes

Lotus Notes R5 End User: Working Remotely using Notes

Lotus Organizer--Millennium

Lotus Word Pro 9.1

Maintaining Networks

Maintaining your PC - Part 1

Maintaining your PC - Part 2

Making Decisions, Weighing Risk

Managers as Mentors: Understanding Mentoring

Managing Data Processing

Managing Databases Part-1

Managing Databases Part-2

Managing Resources

Managing TCP/IP Networks

Managing the Global Supply Chain: An Introduction

Mastering Programming in C

Mastering YOUR Personal Finances: How to Grow YOUR OWN Money Tree

Math Problem Solving

Maximizing Employee Involvement

Microsoft Access 2003 - Fundamentals

Microsoft Excel 2003 - Fundamentals

Microsoft FrontPage 2003 - Fundamentals

Microsoft InfoPath2003 - Fundamentals

Microsoft Office 2000--Integration

Microsoft Office 2000--Web Tools

Microsoft Office 97

Microsoft OneNote 2003 - Fundamentals

Microsoft Outlook 2003 - Fundamentals

Microsoft PowerPoint 2003 - Fundamentals

Microsoft Publisher 2003 - Fundamentals

Microsoft Visio 2003 - Fundamentals

Microsoft Visual Basic for Applications - Fundamentals

Microsoft Word 2003 - Fundamentals

Microsoft Works 4.5 - Introduction

Money 2000

Money 99

Monitoring and Optimization - 1

Monitoring and Optimization - 2

Motivating Others Through Adaptive Leadership

Netscape Communicator 4.0

Netscape Communicator 4.0 Introduction

Network Operations

Networking Fundamentals

Networking Standards

Networking Win NT Server

Object-oriented Analysis and Design

OOP in C++

Optimizing Projects

Optimizing Query Performance

Oracle 8i DBA: Database and Built-in Objects

Oracle 8i DBA: Database Structures

Oracle 8i DBA: Indexes and Constraints

Oracle 8i DBA: Loading Oracle Databases and NLS

Oracle 8i DBA: Logical Storage Structure: Segments

Oracle 8i DBA: Managing Oracle Database Security

Oracle 8i DBA: Oracle Database Files

Oracle 8i DBA: Startup, Shutdown Process

Oracle 8i DBA: Storage Architecture

Oracle 8i DBA: Understanding Storage Allocations

Oracle 8i PL/SQL: Advanced SQL

Oracle 8i PL/SQL: Basic Operations

Oracle 8i PL/SQL: Database Objects and Security

Oracle 8i PL/SQL: DML and DDL Statements

Oracle 8i PL/SQL: Functions, Tables, and Groups

Oracle 8i PL/SQL: Introducing Procedure Builder

Oracle 8i PL/SQL: Introduction to RDBMS and SQL*Plus

Outlook 2000--Advanced

Outlook 2000--E-Mailing

Outlook 2000--Scheduling

Outlook 2002 -- Emailing

Outlook 2002 -- Scheduling

Outlook 98--E-mailing

Outlook 98--Scheduling

PageMaker 6.5 Plus--Introduction

Palm--III, V, VII

Paradox 9--Introduction

Partner Selling - Approaching with Confidence

Partner Selling - Mastering the Craft of the Needs Review

Partner Selling - Negotiating and Entering Sales Relationships

Partner Selling - Translating Value Made Easy

Partner Selling -- Is it for You?

Partner Selling -- Prospecting and Planning for Gold

PC Maintenance-- Upgrading your PC

PC Maintenance--Doing It Yourself

PC Maintenance--Modems, Sound, and Video

PC Maintenance--Preventive Measures

PhotoDraw 2000

Photoshop 5.0 - Advanced

Photoshop 5.0 - Intermediate

Photoshop 5.0 - Introduction

Photoshop 5.0 - Web Graphics

Photoshop 5.5--Advanced

Photoshop 5.5--Intermediate

Photoshop 5.5--Introduction

Photoshop 5.5--Web Graphics

Planning and Scheduling Work

Planning for NT Server

Play by Play Selling.

Portuguese Computers for Kids

Portuguese Networking Essentials Volume 1

Portuguese Networking Essentials--Vol 2

Portuguese Outlook 2000 Email

Portuguese Outlook 2000 Scheduling

Portuguese SQL Server 7 Volume 1

Portuguese SQL Server 7 Volume 2

Portuguese SQL Server 7 Volume 3

Portuguese SQL Server 7 Volume 4

Portuguese TCP/IP Volume 1

Portuguese TCP/IP Volume 2

Portuguese Windows 2000 Getting Acquainted

Portuguese Windows 2000 Internet Functionality

Portuguese Windows 2000 Security

PowerPoint 2000 Avancado

PowerPoint 2000 Introducao

PowerPoint 2000--Advanced

PowerPoint 2000--Effective Presentations

PowerPoint 2000--Introduction

PowerPoint 2000--Presentations

PowerPoint 2002 -- Advanced

PowerPoint 2002 -- Intermediate

PowerPoint 2002 -- Introduction

PowerPoint 97 - Presentations

PowerPoint 97--Advanced

PowerPoint 97--Introduction

Preparing Effective Presentations -

Preparing for A Plus Operating Systems--Volume 1

Preparing for A Plus Operating Systems--Volume 2

Programming Fundamentals 70-175

Programming Fundamentals 70-176

Programming in C

Programming in HTML 4 - Volume 1

Programming in HTML 4 - Volume 2

Programming in HTML 4 - Volume 3

Programming in HTML 4 - Volume 4

Programming in HTML 4 - Volume 5

Programming in HTML 4 - Volume 6

Programming in Java - Advanced

Programming in Java - Intermediate

Programming in Java - Introduction

Programming in Visual Basic 5 - Secrets & Timesavers

Programming in Visual Basic 5 - Volume 1

Programming in Visual Basic 5 - Volume 2

Programming in Visual Basic 5 - Volume 3

Programming in Visual Basic 5 - Volume 4

Programming in Visual Basic for Access 97

Programming in Visual Basic for Excel 97

Programming in Visual Basic for Word 97

Programming JavaScript--Volume 2

Programming JavaScript--Volume 3

Project 2000--Advanced

Project 2000--Customization

Project 2000--Intermediate

Project 2000--Introduction

Project 98 - Advanced

Project 98 - Introduction

Project Management

Proofreading and Editing Skills

Publisher 2000-- Introduction

Publisher 97

Publisher 98 - Course

Quattro Pro 9--Introduction

Quicken 2000

Reading for Information

Reading One

Reading Two

Replication & Server Performance

Report Writing

Retrieving Information

Schedule+ 95

Scheduling and Tracking Projects

Securing Applications on the Internet

Segurana na Internet para pais

Sentence Structure

Setting Goals and Standards

Sexual Harassment

Spanish Level 1

Standard Packages

Supporting DOS/Windows Part - 1

Supporting DOS/Windows Part - 2

Supporting Win NT Server

System Administration with Linux - 1

System Administration with Linux - 2

System Administration with Linux - 3

System Administration with Linux - 4

TCP/IP Services

TCP/IP Windows NT 4--Volume 1

TCP/IP Windows NT 4--Volume 2

TCP/IP Windows NT 4--Volume 3

TCP/IP Windows NT 4--Volume 4

The Cell: Unit of Life

Thinking Clearly and Analytically

Time Management and Prioritizing

Time Management in the Workplace

Training, Coaching, and Delegating

Travel on the Internet

Troubleshooting NT 4.0 Server

Understanding Internet Security

Using Active Server Pages

Using Dynamic HTML and VBScript

Using QuickBooks 5.0

Violence in the World and Workplace

Virtual Business Communication

Visual Basic for Access 2000--Volume 1

Visual Basic for Access 2000--Volume 2

Visual Basic for Applications--Office 2000

Visual Basic for Applications--Word 2000

Visual Basic for Excel 2000

Visual C++ - Secrets & Timesavers

Visual C++ - Volume 1

Visual C++ - Volume 2

Visual C++ - Volume 3

Visual C++ - Volume 4

Vocabulary Skills Builder

Ways to Improve Customer Service

Windows 2000--Desktop Management

Windows 2000--Getting Acquainted

Windows 2000--Installation and Configuration

Windows 2000--Internet Functionality

Windows 2000--Security

Windows 98--Advanced

Windows 98--Internet

Windows 98--Introduction

Windows 98--Networking

Windows 98--Secrets and Timesavers

Windows 98--What's New

Windows Me--Advanced

Windows Me--Introduction

Windows XP--Advanced

Windows XP--Intermediate

Windows XP--Internet

Windows XP--Introduction

Windows XP--Networking

Word 2000 Avancado

Word 2000 Intermedirio

Word 2000 Introducao

Word 2000--Advanced

Word 2000--Desktop Publishing

Word 2000--Intermediate

Word 2000--Introduction

Word 2000--Secrets and Timesavers

Word 2002 -- Advanced

Word 2002 -- Intermediate

Word 2002 -- Introduction

Word 97--Advanced

Word 97--Desktop Publishing

Word 97--Intermediate

Word 97--Introduction

Word 97--Secrets and Timesavers

WordPerfect 8 - Introduction

WordPerfect 9--Advanced

WordPerfect 9--Desktop Publishing

WordPerfect 9--Intermediate

WordPerfect 9--Introduction

WordPerfect 9--Secrets and Timesavers

Works 4.5--Advanced

Works 4.5--Introduction

Works--2000

Workshop in Conflict Solutions Ver. 2

Writing for the Workplace

Assessments

SelfAssess Career Development